Return Policy
Very simply, we want you to be happy with your purchase.
Any purchase may be returned for exchange or credit within 14
days of receipt as long as the products have not been used and are returned in their
original condition with any included accessories, packing, and box.
A Return Authorization Number (RA#) must be obtained
PRIOR to the return of the item. All returns require an RA# for a
return/exchange, no exceptions!
A return authorization may be obtained by following these instructions:
Return Instructions:
Email us at:
customerservice@simplewonders.com
We need the following information from you to fulfill your
RA# request:
-
Your name with address?
-
Specify if this is an Exchange or Return?
-
Your Reason for the Exchange or Return?
-
Date of Purchase?
-
Any additional information that you think we should know
We will notify you of the return address to send the return
to, along with any additional instructions. The merchandise must be returned within 15 business days of
our RA# issuance.
All shipping charges are the responsibility of the customer.
There are NO refunds or credits on
shipping.
Restocking Fee:
All returns received in less than new condition or are
missing the included accessories, box, or packing will be subject to a 15%
restocking fee.
After we receive your item:
After we receive your return and process your credit, we will
send you a confirmation email. All refunds will be made
in the same from of payment originally used to make the purchase, less shipping
& handling charges within 7 to 14 business days from the time your return is
received.
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